Lean is not just a methodology for cost cutting. Leading healthcare organizations are engaging every employee in improving patient care and the patient experience. In this talk, you will hear specific examples and stories about how hospitals are improving customer service and how they are often directly involving the patients and their families in this process.
As organizations progress with Lean, it’s natural for them to shift from just implementing a few tools and completing a few projects. The best Lean organizations have embraced “Lean thinking” and that includes the key mindsets that shape our culture and drive the behaviors that create change and sustain excellence.
In this talk, Mark Graban shares key Lean mindsets, pairing the important conceptual background of Lean with real-world stories that bring these principles to life, vividly contrasting traditional healthcare thinking with Lean thinking. Using the mindsets explained in this talk will increase your chances for success, speeding up your Lean journey.
This talk can be tailored to your particular hospital or medical specialty, with examples that will be relevant and engaging.
Be Lean, Not L.A.M.E.
You want to be “Lean,” not “lame,” right? In this engaging talk, Mark shares stories and examples that illustrate the difference between true Lean management practices and methods that engage employees, as opposed to those that are, instead, “L.A.M.E.” The acronym that Mark coined, which stands for “Lean As Misguidedly Executed,” is meant to describe practices that might sound “Lean,” but actually anger and alienate employees, customers, or shareholders. This keynote will help you prevent repeating some of the painful and expensive mistakes made by others.
Mark Graban is an internationally-recognized expert in the field of “Lean Healthcare,” as a consultant, author, keynote speaker, and blogger. Mark is also the Vice President of Improvement & Innovation Services for the software company KaiNexus.
He is the author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (Productivity Press), which was selected for a 2009 Shingo Research and Professional Publication Award, the first healthcare book to win this award, and is being translated into eight languages. A 2nd revised edition was released in November, 2011. A 3rd edition will be released in 2016.
Mark has also co-authored a second book, titled Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which was released in June 2012 and also a Shingo Research Award recipient in 2013. A newly revised and condensed edition, The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization was released in August, 2013.
His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation.
He is the founder and lead blogger and podcaster at LeanBlog.org, started in January 2005.
Mark earned a BS in Industrial Engineering from Northwestern University as well as an MS in Mechanical Engineering and an MBA from the MIT Sloan Leaders for Global Operations Program(previously known as Leaders for Manufacturing). Mark has worked in automotive (General Motors), the PC industry (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a “Lean Expert” (Lean Black Belt).
Since August 2005, Mark has worked exclusively in healthcare, where he has coached lean teams at client sites in North America and the United Kingdom, including medical laboratories, hospitals, and primary care clinics. From 2005 to 2009, Mark was a senior consultant with ValuMetrix Services, a division of Johnson & Johnson, where he led projects in the United States, Canada, and England. He currently consults independently for healthcare organizations.
Mark’s motivation is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build strong organizations for the long term.
From June 2009 to June 2011, Mark was a Senior Fellow with the Lean Enterprise Institute, a not-for-profit educational organization that is a leading voice in the Lean world. Mark served as the LEI’s “Chief Engineer” for healthcare activities, including workshops, web & social media, and other publications. Mark also served as the Director of Communication & Technology for the Healthcare Value Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value.
Mark is a popular speaker at conferences and private healthcare meetings. Mark has spoken across the U.S., in multiple provinces across Canada, and other countries including Finland, Holland, Sweden, Japan, and China. He has guest lectured at schools including MIT, Wharton, the UT Health Science Center Clinical Safety and Effectiveness course, and Ohio State University and has served as a faculty member for the ThedaCare Center for Healthcare Value and the Institute for Healthcare Improvement. He has been quoted and interviewed in many publications, including Health Affairs and the New York Times.
Mark and his wife live in the Dallas / Fort Worth, Texas area. He serves on the board of the Louise H. Batz Patient Safety Foundation, the board of the AME Southwest Region, and on the advisory board for the Michigan Lean Consortium. Mark is also an advisory board member for the startup technology company Homeward Healthcare.