Successful organizations have learned how to engage everybody in improvement and innovation. That’s easier said than done when leaders and change agents have bad habits, including pushing change on others, from the top down or from a position of expertise. Having the “right” solution to a problem or the “right” strategy for an organization means nothing if you can’t get alignment and buy in from others. In this keynote, Mark Graban shares personal stories and practical strategies for shifting your approach to change, combining proven methods used in multiple industries.
· “Great new info on Change Management… have a Masters on this topic…. still learned a lot.”
· “Very polished, self-aware, critical thinker.”
· “I really felt that his message was timely as many of us are just a few years in on our journey. It was great to hear the ‘expert’ tell us that it’s okay to not be an expert.”
Lean is not just a methodology for cost cutting. Leading healthcare organizations are engaging every employee in improving patient care and the patient experience. In this talk, you will hear specific examples and stories about how hospitals are improving customer service and how they are often directly involving the patients and their families in this process.
As organizations progress with Lean, it’s natural for them to shift from just implementing a few tools and completing a few projects. The best Lean organizations have embraced “Lean thinking” and that includes the key mindsets that shape our culture and drive the behaviors that create change and sustain excellence.
In this talk, Mark Graban shares key Lean mindsets, pairing the important conceptual background of Lean with real-world stories that bring these principles to life, vividly contrasting traditional healthcare thinking with Lean thinking. Using the mindsets explained in this talk will increase your chances for success, speeding up your Lean journey.
This talk can be tailored to your particular hospital or medical specialty, with examples that will be relevant and engaging.
Mark Graban’s latest book is an anthology titled Practicing Lean: Learning How to Learn How to get Better… Better, a book of reflections and lessons learned about change, growth, and Lean management. Mark is an internationally-recognized consultant, author, keynote speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.
Mark’s motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience. Across multiple sectors, goals also improving the customer or patient experience, to help the development of leaders and employees, and to build stronger, more adaptive organizations for the long term.
He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge. Mark is also the Vice President of Improvement & Innovation Services for the software company KaiNexus.
Mark is the author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (Productivity Press), which was selected for a 2009 Shingo Research and Professional Publication Award, the first healthcare book to win this award. The book has been translated into eight languages. A 3rd edition was released in June, 2016.
Mark is also co-author of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. A newly revised and condensed edition, The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization is also available. [FULL BIO HERE]