Heidi has published an adapted excerpt from her latest book, No One Understands You and What to Do About It: “HOW TO APOLOGIZE LIKE YOU REALLY MEAN IT.”

You promised your boss you would complete an important assignment on time, and you realize you were wrong and it’s going to be late. You leave a colleague out of the loop on a joint project, causing him to feel frustrated and a bit betrayed. It’s time for a mea culpa. Sometimes, the best way to get someone’s attention—and really get the person to revise an opinion of you—is to own up to your behavior with an apology. But apologies are tricky things. Done right, they can resolve conflict, repair hurt feelings, foster forgiveness, and improve relationships. An apology can even keep you out of the courtroom. (Despite the fact that lawyers tend to caution their clients to avoid apologies like the plague, fearing that apologies are tantamount to an admission of guilt, studies show that when potential plaintiffs receive an apology, they are more likely to settle out of court for less money.) [FastCompany.com]


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