Gretchen Rubin’s work was cited for the piece “This Is Why Your Passive-Aggressive Office Note Didn’t Work.”

People are different. The way you convince one person to do something often doesn’t work on another person. In fact, sometimes the same method that works on one person backfires with another. That’s what author Gretchen Rubin found after surveying over a million people about how they view and react to expectations. []

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